City of Cleveland-Family Medical Leave Administrative Services

Released: July 13, 2026 12:00 AM EDT Questions due (Question Submission Deadline): August 21, 2026 5:00 PM EDT Answers posted by: September 11, 2026 5:00 PM EDT Responses due (Proposal Submission Deadline): October 7, 2026 5:00 PM EDT

The selected vendor shall provide comprehensive administration of the City’s FMLA program, including eligibility determinations, required notifications, medical certification review, leave designation, intermittent leave management, compliance monitoring, reporting, employee/department support, and records management. The vendor must demonstrate extensive experience administering FMLA programs for large public-sector or similarly complex organizations and ensure full compliance with all applicable federal regulations.

The City of approximately 8,000 employees requires the vendor to serve as its third-party FMLA administrator and collaborate closely with the Department of Human Resources, department leadership, employees, and other designated stakeholders. Vendors must provide services in accordance with the requirements outlined in this RFP and submit pricing for all proposed services while demonstrating their ability to meet or exceed all service expectations.

This project is important to the City of Cleveland to ensure consistent, legally compliant, and efficient administration of the Family and Medical Leave Act (FMLA) across a workforce of approximately 8,000 employees. Centralized third-party administration supports accurate eligibility determinations, timely processing of leave requests, and uniform application of federal regulations across all departments.

It also helps reduce administrative burden on internal staff, improves tracking and reporting of leave trends, and minimizes risk of non-compliance or inconsistent application of policy. Ultimately, this service supports workforce stability, operational continuity, and fair treatment of employees citywide.

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