What the agency is buying

by RFPFinder from the notice and attachments; the solicitation governs

The Department of Veterans Affairs is awarding a sole-source contract to Signature Choice, LLC for VA Claims Processing and Customer Services. The contract is a Firm-Fixed Price IDIQ contract with a base period of 12 months and two option periods of 12 and 6 months.

Scope

VHA VCC claims processing and customer service functions are critical to ensuring uninterrupted access to healthcare services for Veterans and their families.
The current contract provides these services on a nationwide scale, processing millions of claims annually, adjudicating complex medical billing issues, and

Option years: 2

How to get the bid documents

Download the 2 documents below (no portal account needed)
Check the submission requirements in the compliance checklist
Submit as the notice directs before the deadline

Documents · 2 items, 2 filesDownload all (zip) · Pro

PDF
FINAL_JA_OTFOC_VA Claims Processing and Customer Services.pdf427 KB · 7 pages
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DOCX
36C10G26D0030_2.docx16 KB
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Open the original listing on SAM.gov

Details

Place of performance: FREDERICKSBURG, Virginia
Buyer type: Federal
Notice type: Justification
Solicitation no.: 36C10G-26-D-0030
NAICS: NAICS 524114 (Direct Health and Medical Insurance Carriers): 8 open RFPs
Size standard: $47M revenue SBA table, NAICS 524114
PSC: PSC R499 (SUPPORT- PROFESSIONAL: OTHER): 23 open RFPs
Quantity: millions of claims annually from notice
Delivery location: nationwide from notice
Period of performance: 11/1/2026 - 10/31/2029 from notice
Contract type: Firm-fixed-price IDIQ from notice
Approved sources: Signature Choice, LLC from notice
Local presence: Not required
Amendments: None since Oct 1
Contact: Jeffrey Fithen · Contracting Officer
Office: STRATEGIC ACQUISITION CENTER FREDERICKSBURG (36C10G)
Email: Jeffrey.Fithen@va.gov
Phone: 412-638-7219

Not stated in the notice: estimated value. Check the bid documents.

Contact details from the source notice. Contact the buyer only about this solicitation.

Key dates

Thu, Oct 1Posted

Not statedQuestions due

Not statedResponses due

Change log

verified Sat, Oct 10 · 12:30 AM ET

No amendments since posting on Thu, Oct 1; verified Sat, Oct 10 · 12:30 AM ET.

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Notice as published

R499--VA Claims Processing & Customer Services Support

This Justification and Approval (J&A) will facilitate the award of an FFP IDIQ Contract that will prevent a lapse in critical services for the Veterans Health Administration (VHA) Office of Veterans Community Care (VCC) in support of Veteran and family member care in the community, while the follow-on transition is underway.

What this office paid before

USAspending.gov, last 36 months

25 awards matched · tier 1: this contracting office (36C10G) + PSC R499. Most recent:

Sep 30DESIGN INTERACTIVE, LLCNEXORA SBIR36C10G27C0001 · DEFINITIVE CONTRACT · Department of Veterans Affairs · ends Sep 29, 2027$3.4M

Pro

Pro shows every award with the recipient, amount, period and a link to the award record, plus a CSV export. $39/mo.

Awards updated Sat, Oct 10, 2026 · 12:49 AM ET.

This contracting office

1 other open notice from this office · buys mostly Audit & Accounting

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Listing collected from SAM.gov. Always confirm requirements in the original solicitation before you bid.