What the state is buying
by RFPFinder from the notice; the solicitation governsThe Commonwealth of Kentucky Office of the Controller is seeking a Contact Center as a Service provider. The contract will be awarded based on the best value to the state.
Scope
- Contact Center as a Service
- Contact Center as a Service
How to get the bid documents
- Open the notice on Kentucky Finance & Administration Cabinet - eMARS Vendor Self Service (VSS)
- Read the notice; the source lists no attachments
- Submit before 3:30 PM ET on Jan 8, 2027
To submit, you need a free account at Kentucky Finance & Administration Cabinet - eMARS Vendor Self Service (VSS).
The source notice lists no attachments.
Open the original listing on the agency portalDetails
- Place of performance
- Other, Kentucky
- Buyer type
- State
- Notice type
- RFP
- Solicitation no.
- RFP-758-2700000097
- Contract type
- Time and materials from notice
- Local presence
- Not required
- Amendments
- None since Oct 1
- Contact
- Lana Durbin
- Office
- Office Of The Controller · Finance Ofc of Procurement Svc
- Lana.Durbin@ky.gov
- Phone
- 502-782-5341
Not stated in the notice: estimated value, period of performance. Check the bid documents.
Contact details from the source notice. Contact the buyer only about this solicitation.
Key dates
Change log
verified Fri, Oct 9 · 2:17 AM ETNo amendments since posting on Thu, Oct 1, 2026; verified Fri, Oct 9 · 2:17 AM ET.
Report a problem
Notice as published
Contact Center as a Service RFP
Responses due: 1/8/2027 3:30 PM
NIGP codes: 962 Contact Center as a Service
Attachments (download from the VSS portal): Attachment B - Cost Proposal Form RFP 2700000097.xlsx; Attachment C - Annual Affidavit and Other Affidavits- RFP 758 2700000097.pdf; Attachment D - Vendors Question Form- RFP 758 2700000097.xlsx; Attachment E - Personal Information RFP 758 27000000097.pdf; Attachment G - Functionality Matrix RFP 758 2700000097.xlsx; Attachment H - Contact Center and Service Deliverables RFP 758 27000000097.docx; Attachment I - Service Level Agreement RFP 758 27000000097.docx; Attachment J - Business Associate Agreement RFP 758 27000000097.docx; Attachment K - CHFS Standard Terms and Conditions RFP 758 27000000097.docx; Attachment L - Current Contact Center Operations Overview RFP 758 27000000097.docx; Attachment A-Terms and Conditions RFP 758 27000000097.pdf; Attachment F - Mandatory Requirements Checklist RFP 758 2700000097.xlsx; Final_RFP_758_2700000097_1_SO_FORM.PDF
This contracting office
5 other open notices from this office · buys mostly Transportation, Supplies & Equipment, Security
Similar open RFPs in Kentucky
same contracting officeListing collected from Kentucky Finance & Administration Cabinet - eMARS Vendor Self Service (VSS). Always confirm requirements in the original solicitation before you bid.