What the city is buying
by RFPFinder from the notice; the solicitation governsThe City of Santa Fe is seeking proposals from qualified firms to provide a secure, scalable, integrated utility payment ecosystem. The City intends to procure a synchronized utility payment environment that supports operational coordination between various systems.
Scope
- Provide a secure, scalable, integrated utility payment ecosystem.
- Support utility billing operations, customer payment services, and enterprise system integration.
How to get the bid documents
- Open the notice on New Mexico GSD State Purchasing Division - NM-SPD Procurement Portal (Euna/Bonfire)
- Read the notice; the source lists no attachments
- Submit by unknown before 3:00 PM MT on Nov 2
To submit, you need a free account at New Mexico GSD State Purchasing Division - NM-SPD Procurement Portal (Euna/Bonfire).
The source notice lists no attachments.
Open the original listing on the agency portalDetails
- Place of performance
- New Mexico
- Buyer type
- City
- Notice type
- RFP
- Solicitation no.
- FY27-TRFP-011
- Evaluation
- Best value tradeoff (FAR 15) from notice
- Local presence
- Not required
- Amendments
- None since Sep 29
- Contact
- Victoria De Oreo · Project Administrator
- Office
- Public Utilities Admin
- Phone
- (505) 955-4362
Not stated in the notice: estimated value, contract type, period of performance. Check the bid documents.
Contact details from the source notice. Contact the buyer only about this solicitation, and note the question deadline.
Key dates
Change log
verified Thu, Oct 8 · 12:16 AM MTNo amendments since posting on Tue, Sep 29; verified Thu, Oct 8 · 12:16 AM MT.
Report a problem
Notice as published
Utility Payment Ecosystem, Notification, Customer Communication, and Enterprise Integration Services
Released: September 29, 2026 12:00 AM MDT Pre-proposal meeting: October 9, 2026 10:00 AM MDT at Teams meeting- https://teams.microsoft.com/meet/270186218559414?p=U0IwsXA4XuZfgGqfy1 Questions due (Deadline for Written Questions): October 15, 2026 5:00 PM MDT Answers posted by: October 20, 2026 5:00 PM MDT Responses due (Proposals Due Date): November 2, 2026 3:00 PM MST
The City of Santa Fe (“City”) is seeking proposals from qualified firms to provide a secure, scalable, integrated utility payment ecosystem supporting utility billing operations, customer payment services, customer communications, treasury operations, financial reconciliation, and enterprise system integration.
The City intends to procure a synchronized utility payment environment that supports operational coordination between customer payment channels, customer communication platforms, banking institutions, cashiering operations, utility billing systems, and financial management systems.
The selected contractor shall provide all labor, software, hosting, implementation services, integration support, configuration, testing support, training, production deployment assistance, documentation, and ongoing operational support necessary to deliver a fully integrated and operational solution.
The City seeks a solution that improves customer accessibility while maintaining strong operational controls, reconciliation capability, auditability, payment lifecycle visibility, and synchronization across all integrated systems.
Following implementation of the selected Offeror’s billing software solution, the City intends to evaluate and expand the use of the solution, as appropriate, across other City departments and operations where payment processing, transaction management, or related services are required. The selected solution should therefore be scalable and adaptable to support future Citywide implementation and integration needs.
The City currently operates a municipal utility environment involving utility billing, customer service, collections, cashiering, treasury, and financial operations across multiple enterprise systems and customer interaction channels.
The City’s operational environment includes, or is anticipated to include, integration with: • Tyler Munis Cashiering • Tyler Munis Financials / General Ledger • Advanced Utility Systems (AUS) / Advanced Billing • Cloud-based customer contact center solutions including Genesys Cloud, Zoom Contact Center, and Five9 • Banking and treasury operations involving Wells Fargo
• OpenGov
The City requires a coordinated solution capable of synchronizing payment activity, customer account information, notifications, settlement activity, financial posting, and customer service workflows across multiple operational systems and departments.
NIGP codes: 02074 Processing Machinery and Equipment, Agricultural; 20800 Computer Software For Microcomputers, Systems, Including Cloud-Based (Preprogrammed); 20900 Computer Software For Mini And Mainframe Computers (Preprogrammed); 20911 Accounting/Financial: Bookkeeping, Billing and Invoicing, Budgeting, Payroll, Taxes, etc.; 92000 Data Processing, Computer, Programming, And Software Services; 92005 Application, Infrastructure, Hosting and Cloud Computing Services; 94600 Financial Services; 94610 Accounting and Billing Services (Including Payroll Services, 3rd Party Reimbursement for Medicare, Medicaid, Private Insurance, etc); 94633 Collection Services, Financial Debt
Other timeline events: Interview and Demonstration: November 23, 2026 12:00 AM MST Protest Deadline: January 11, 2027 12:00 AM MST Selection of Finalists*: November 23, 2026 12:00 AM MST Contract Awards: December 21, 2026 12:00 AM MST Finalize Contracts: December 7, 2026 12:00 AM MST Identification of Potential Best-Valued Offeror(s)*: November 30, 2026 12:00 AM MST Evaluation*: November 9, 2026 8:00 AM MST
Listing collected from New Mexico GSD State Purchasing Division - NM-SPD Procurement Portal (Euna/Bonfire). Always confirm requirements in the original solicitation before you bid.