What the city is buying
by RFPFinder from the notice; the solicitation governsThe City of Phoenix is seeking proposals for 24-hour call answering services. This will be a five-year contract, with offers evaluated based on sealed bids.
Scope
- Provide 24-hour call answering services.
- Services for a five-year contract period.
How to get the bid documents
- Open the notice on Arizona State Procurement Office - Arizona Procurement Portal (APP, Ivalua)
- Read the notice; the source lists no attachments
- Submit by portal before 2:00 PM MST on Oct 16
To submit, you need a free account at Arizona State Procurement Office - Arizona Procurement Portal (APP, Ivalua).
The source notice lists no attachments.
Open the original listing on the agency portalDetails
- Place of performance
- Arizona
- Buyer type
- City
- Notice type
- RFP
- Solicitation no.
- PKS-RFP-27-0440
- Category
- IT & Software · beta
- Period of performance
- 5 years from notice
- Local presence
- Not required
- Amendments
- None since Aug 13
- Contact
- Veronica Cabrera · Contract Specialist II
- Office
- Parks and Recreation
- Phone
- (602) 262-4989
Not stated in the notice: estimated value, contract type. Check the bid documents.
Contact details from the source notice. Contact the buyer only about this solicitation, and note the question deadline has passed.
Key dates
Change log
verified Wed, Oct 7 · 11:16 PM MSTNo amendments since posting on Thu, Aug 13; verified Wed, Oct 7 · 11:16 PM MST.
Report a problem
Notice as published
24-Hour Answering Service
Released: August 13, 2026 3:19 PM MST Pre-proposal meeting (Pre-Offer Conference): August 20, 2026 10:00 AM MST at Microsoft Teams Questions due (Written Inquiries Due Date): August 25, 2026 2:00 PM MST Responses due (Offer Due Date): October 16, 2026 2:00 PM MST
The City of Phoenix invites sealed offers for 24-hour call answering services for a five-year contract commencing on or about January 1, 2027 , in accordance with the specifications and provisions contained herein or the “Effective Date” which is upon award by City Council, conditioned upon signature and recording by the City Clerk’s department, as required by the Phoenix City Code, whichever is later.
This solicitation is available through the City’s Procurement Portal. For technical support issues related to the OpenGov e-Procurement Portal, Offeror may use the support bubble on the bottom right, or email [email on the source notice] for any assistance. For other issues related to this solicitation please contact the procurement officer listed under Contact Information.
Notwithstanding the foregoing, this Agreement will terminate upon the earliest occurrence: by reaching the end of the term including any extensions exercised, or termination pursuant to the provisions of this Agreement.
NIGP codes: 83800 Telecommunication Equipment, Accessories And Supplies; 83900 Telephone Equipment, Accessories And Supplies; 88300 Voice Response Systems; 91500 Communications And Media Related Services
Listing collected from Arizona State Procurement Office - Arizona Procurement Portal (APP, Ivalua). Always confirm requirements in the original solicitation before you bid.